Indian Railways — reservation status reld yet not allowed to sit

I boarded 12447 on 15th august 2017 from jhansi to nizzamuddin.. Pnr status for one passenger was waiting 3 and for other reld in 3rd ac. We have paid the money and still not able to sit inside coach and somehow managing in very difficult way whereas there was a girl with ticket of general and tt took her inside and gave her berth.. Is this is what supposed to happen with a passenger who paid the full money for third ac and on the other hand other girl with general ticket have been supposed to be provided the berth. Today i am disappointed a lot with my indian rialwyas.. Shame on you