Indigo Air Lines — Closure of gate and non refund of fare though reported on time- reg

Address:	500004
Website:	goindigo.in

We Mulabagal Gopalrao& Mulabagal Subhashini booked tickets from Hyderabad to Bangalore by flight no. 6E457 at 6-10a.m. on 14-11-15. we reached ticket counter at 5a.m. (1hour 10 minutes before scheduled departure). We had one check in baggage. After collecting the boarding pass(seat nos. 14A&14B), we passed through security and then proceeded to the gate. It was 6 a.m. then (10 minutes before scheduled departure). To our surprise the gate was just closed (Bus from the gate to the aircraft was still at the gate with some passengers). The staff incharge informed that the gate would be closed half an hour before scheduled departure.Our boarding passes were cancelled and we were left to our fate after letting us out from Security. Again we had to buy ticket fresh for the available flight 6E151 at 8-40 a.m. by paying current charge of Rs.9334/- for two tickets. We were informed at the counter that the earlier tickets are cancelled and no refund can be made since we have not reported at the gate half an hour before departure. The above has caused us a lot of hardship apart from the financial loss, though we arrived at airport and passed through all formalities well within time. Once we are given boarding pass we had to comply with the airport formalities like Security check etc. before boarding which is not in our hands. There was heavy rush at security and a big que at security on that day. Spicejet, air india and other air lines staff were making announcement at the security and moving their passengers through security out of turn in view of heavy rush, whereas no staff from Indigo was making such effort. This unwarranted deprival of our boarding the flight at 6a.m. before scheduled departure has resulted in extreme hardship and financial loss for the two o[censored]s who are senior citizens. We therefore request you to kindly look into this issue and resolve our grievance favourably compensating us suitably for the hardship we were subjected to for no fault of ours. Thanking you in anticipation, M.GopalRao