[Resolved] Indigo Airlines — air ticket not refunded after cancellation even 6 days prior to departure. | |||
Sir, i had booked an air ticket for travel to delhi from srinagar on 14.04.2019 under pnr no vklpjn. I had booked this ticket though easemytrip. However, due to some unavoidable circumstances, i had to cancel this ticket and i cancelled it on 09.04.2019 as i now have to travel to delhi on 11.04.2019. But, after cancelling my ticket, out of rs.2990.00, i was paid a refund of rs.141.00 only which is just a joke on me. How could they be so callous and don't show some empathy. Sir, i now need your help and guidance in getting my full amount refunded. Was this information helpful? | |||
May 15, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 13, 2019 IndiGo Customer Care's response Hi, We do understand your concern. As checked, our Customer Relations team has already addressed the concern. Further, you may write to the same email- id for any clarification. Regards, Team IndiGo | |||
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1. There is mismatch between the names of the passenger given in ticket and in the public complaint.
The name of passenger must match the transcription of passport and the complaint.
2. The passenger can address the issue related to indefinite or calculations to the refund issuer.
The duty of the refund issue r is to provide explanations to the passenger.
3. It is unclear from your text, what do you want in figures and currency.
4. It is unclear the circumstances of the calculation from the text.
Nobody has a duty to provide a legal assistance, which the author names "help", without charge,
upon stated in the contract, signed between the passenger and the travel agent.
Please clarify, if you want proceed with your public complaint at his site further .
Regards.
sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail to < aryan(at)vivaldi.net>