Indigo Airlines — Cabin crew ~ mistreatment and unethical behaviour

Address:	122002
Website:	www.goindigo.in

PNR ~ I848VV 6E-635
17/05/2017 VNS - DEL

I draw your attn to the most horrendous, undignified, outrageous and indecent behaviour meted out to my husband & me, by 2 Cabin Crew Attendants ~ Ms Mahalaxmi & Rashmi, On Board, and a Mr. Reddy on landing at Delhi Apt., causing us a lot of embarassment in public, on board and on arrival, using unwarranted defamatory remarks; casting aspersions in public on our Integrity and treating us like Criminals.

Mishandling of Passengers, inefficiency, unethical work operations not only speaks volumes of Poor Quality o[censored]nskilled Staff Hired by your Organisation, who are devoid of any Class and Knowledge, but also points out to the Inadequate Training provided to your IndiGo Staff, which is uncalled for in the Service Industry.

The complaints being :

1) No Cabin Crew Members were to be seen as is Customary ~ awaiting at the Entry Point and Welcoming Passengers at the Entry Point.

2) On having settled down in our seats, I clicked a few Selfies of my Husband and Myself. I was immediately approached by a Female Cabin Crew Attendant ~ Ms. Mahalaxmi, and literally ordered to delete the Videos immediately (which were actually Selfies) taken onboard by me, of my husband and myself. We were thrice given an ultimatum to delete these. I objected saying it was Nowhere given in writing, or not even a Notification and neither were any such Announcements made for information of pax, prohibiting Selfies. Mahalaxmi retorted it was for Security Reasons (?) and both Mahalaxmi & Rashmi who joined in, insisted on waiting at my side to ensure I deleted these, not even having the courtesy or patience to wait till I went to the right icon for deletion.

I did delete them, but fortunately these did not get deleted from Google; leaving it as evidence, if required, to resort to any further action or even legal action, if necessary. I will produce them on demand.

3) To bring it to your notice, prior to boarding, there were Selfies being taken by couples, posing in front of the Entire Aircraft. Does this not come under the purview of Security and Safety Norms?

4) To add fuel to fire, on landing, we were stopped once again by one Mr. Reddy who ordered us to open our Mobiles as he claimed, " We had taken Videos of the Cabin Crew" and he wanted to ensure I had deleted these. It is most disgusting and very cheap and so shameful that your Cabin Crew think Passengers intend to Video Tape them ?

It is Sheer Disgrace that Indigo Hire Such Poor Quality Staff, totally ignorant about Norms, Work Ethics and the Kind of Quality Service that is required to be rendered by the Service Industry to its Guests. If they are a misfit in handling innocent psssengers, I can well imagine how they actually handle critical situations. Our only interest is to get to our destination, leaving no room for riffraff.

5) My Husband & I have been travelling all over ... In India & Abroad Last 37 Years & this is our First Nightmarish Experience, Ever !!!. I myself worked for the Service Industry and am aware of the quality of service that needs to be rendered to Guests.

6) I was always so Apprehensive about travelling by any of these Low Cost Airlines...Indigo or Spicejet. This was my first and, undoubtedly, will be my last flight by Indigo. We were compelled to sue their services as JetAir currently does not have services to Varanasi.

For Defaming us, Using Derrogatory Remarks, Doubting our Credentials & Doubting our Integrity, We expect an immed response from the Chairman's / President's Office, as this sort of behaviour in the Service Industry is absolutely intolerable by any Law Abiding Indian Citizen or a Foreign National.