[Resolved]  Indigo Airlines — changed and handed over wrong boarding pass

Address:	Progressive colony, Hyderabad, Andhra Pradesh, 500009
Website:	goindigo

Dear sir,

Its painful to put the loss i have suffered due to the negligency of your airlines.

I sanjay kumar singh purchased a ticket from patna to hyderabad for 24th february 2019 on 21.02.2019 vide pnr no. Cbtf5s by paying high premium.

On 24th when i visited your airline desk for getting my boarding gate pass... The guy sitting on the desk did something on the com[puter and made me stand for 5 minutes and then said, his computer is stuck and to go the next desk. When i visited the next desk, the same thing happened and the said representative of the airline called her immediate boss ms. Prity singh to help her out in this matter. They took almost 10-15 minutes and made me nervous and asked for my id proof and when i gave them my aadhar, they asked me another id and i provided my driving licence and pan card and after their discussions and putting tag on my box and handed over the boarding pass by saying sir... Seat no. 18d and have a nice flight. Since i was told about my seat number, i i took the boarding pass and put it inside my pocket and asked ms. Prity what has happened and i have travelled 1000s of times and never got stuck like this... She just smiled and said.. Sir.. The flight is over sold and we are facing difficulty.. When i asked am i safe.. She replied yes sir.. You are.. I believed in her and cleared my security check and went to the boarding gate... Here again i was stopped and i was asked to show my photo id and on showing my photo id.. The representative started calling over mobile and asked me to wait for few minutes as he is getting clearance. He took about 30 minutes or more and rather till the flight was full and the gates were closed and the flight was about to fly.. This made me very nervous and i couldnt understand what he has done and all... And then he simply said and handed over a boarding pass and told me the said boarding pass contains the name of other person arvind kumar sinha instead of my name. This all scenes made me shocked. The guy simply changed the boarding card and played the game with me. Meanwhile till the flight was there. I begged like anything and told all of your representatives over there that i have a meeting and i have to reach hyderabad by any cost by 2.30 and i have a meeting and if i dont go... I will loose 2.5 crores..

The police over there came into action and checked with the airline computers and we all were told that 183 tickets were sold for 180 seats and 2 people have cancelled and we were forced to stop one person and thus we have stopped like this..

I begged, cried and what not.. And told everyone do anything but put me in the flight orelse i will be loosing huge money of around 2.5 crores... But still nothing was done from the airlines and i was stopped.

I was about to collapse at the airport and your representative mr. Sunil pleaded me and assured me of getting compensation from airlines and get me the compensation.

Hence, i request you to kindly look into my matter and reimburse the losses i have faced.

Because of this my work got hampered and though being sick i was forced to take 2 flights and reach hyderabad and again in hyderabad i was made to stand like a criminal and was interrogated by your staff for more than an hour to get my luggage.