Indigo Airlines — Check in baggage suitcase locks broken and theft

Address:	Gurgaon, Haryana, 226001
Website:	www.goindigo.in

On 24th Aug'2016 we took Indigo 6E-447 flight (pnr SEV7YN) from Lucknow to new delhi Terminal 1. our samsonite suitcase was number locked and was checked in the baggage at lucknow . on arrival, The baggage belt announced in flight was no.4 ; we kept waiting - our luggage didnt come. suddenly being late night around 11:55pm we realized our bag was on belt no.2. we went and took our bags. the suitcase was packed with indigo tapes four times around it which was suprising but we thought may be to ensure safety.
when we reached home and cut the tapes we realised the suitcase locks were cut open and all money (20, 000) was not there. suprised and aghast to see Indigo doing this. The staff broke the lock and packed it nicely with indigo tapes and we cudnt realise the issue. We request refund/compensation for the same. Also they shud apologise for the same.

We sent feedback. Called and reported to which they say they cant do anything after leaving airport.