Indigo Airlines — Complaint against mismanagement and unjust behaviour by Indigo airlines

Address:	Kolkata, West Bengal, 722101
Website:	www.consumercomplaints.in/indigo-b100115

I had a booking from Kolkata to Bangalore on 18th December, 2016.My PNR no was C9QDTZ. My flight was scheduled to depart at 6:05am from Kolkata which was confirmed by make my trip on 16th Dec. But unfortunately the flight got rescheduled at 5:10am without any prior email notification. So when I reached the check in counter at 4:30am then I was informed that my flight has been rescheduled and I can't avail the same flight since the check-in is already closed. Moreover I was also informed that I can't even be accommodated in any other flight. The manager of Indigo in Kolkata airport was extremely rude and refused to listen to me. I was also told that I won't even get any refund for the same.
It was an extreme mismanagement. How can a flight be rescheduled only on the basis of SMS(which unfortunately didn't even reach to me) and no email notification? I have attached the screenshot of the email herewith. Please look into this matter so that I get refund for the same.
I am going to take further actions if I am not given proper justification for the audacious behavior of Indigo Staff(Manager) in Kolkata check-in desk and extreme case of mismanagement and misbehavior.

- Hiya Roy.
Email id: [protected]@gmail.com
Phone no: +81-[protected].