Indigo Airlines — Complaint airport services flight missed g5b86l may[protected]:14 crm:02440274

Address:

452001

Name : pinky mandloi
Email : pinks. [protected]@gmail.com
Booking reference : g5b86l
Origin city : hyderabad (Hyd)
Destination city : indore (Idr)
What is the nature of your query : complaint
This is regarding our : airport services
What's it about : flight missed
Feedback : hi i booked my ticket and as per boarding pass the gate number shown was 23. I checked in 2 hours prior the schedule time and i don't know when they changed the gate number i was waiting in front of gate no 23 in hyderabad airport gate number 23 board is very small we have to go downstairs but no attendant from indigo was available there to attend. At 6.00 pm i realised that no boarding has been started if i book a 5k worth ticket i expect a final call announcement with my name but here staff is giving the excuse that we don't announce with name and our airlines is moving towards trend of silent airport where as all other airlines were doing that now for next flight which is on next day i paid 3k extra from my pocket and waiting in airport area. They do call me 5 min before the take off of the flight but in the beginning of the call there was advertisement of bank of india and thinking it is a marketing call i disconnected it. If you are calling atleast you should talk first why giving advertisement. From past 5 years i was travelling from indigo but after this incident neither i will travel nor i will recommend others for that. By the time i have realised the flight was still there i was pleading to hold the flight but they were not doing anything and the flight took off in front of my eyes. 5k is a big amount for lower middle class people and 3k more that means total 8k. You could have saved it by just holding the flight for 5 minutes and that is expected also.