Indigo Airlines — Damaged & mishandled check in baggage | |||
Dear indigo, It is with great regret that i write to you, Regarding the mishandled and damaged state Of my checkin baggage. I usually have a good timely service through indigo, Hence i choose your flight over others. However, the Tatus of my damaged baggage is worrisome. I do not Wish my flight experience to be marred by the way the Taff loads or unloads checkin baggage. After landing at the chennai airport on 14th oct 2016, From flight 6e 613 (Pnr:yg6qmk), from new delhi, I found my baggage was mishandled and dirty with grease/ Black marks all over the suitcase. Upon reaching my residence i saw that the skybag style Uitcase was unable to stay erect as its bottom pvc stand Was broken and the zippers to suitcase's resizeable compartment Were also broken. Indigo's customer feedback also nowhere offers customers to give detailed Review to their entire flight experience from departure to arrival. As a customer i expect my belongings to be well taken care of by the Flight much the same way that you worry about inflight and checkin attendants' Pleasantness. To me its equally or more important that you treat my luggage well. This type of luggage handling is terrible especially when the customer Has fragile objects stored in it. I hope you look into this issue. With regards, Chitra chandrashekhar Creative founder/ designer, mographies M:+[protected] | e:[protected]@gmail.com Was this information helpful? | |||
 2 Comments | |||
Comments
I have had a similar experience. My Swiss Polo trolley bag when I received it at Kolkata airport was damaged. The extendable handle which is used to drag the bag on its wheels was broken. the entire assembly was broken. Luggage handling has become worse in Indigo now, may cause them to lose customers in future.
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Indigo baggage handling is famous, I will share Experience of my Sister Neelam, She traveled along with her husband Sunil Singh, (27 Aug 2018 from Varanasi to Hyd 6E 6913, PNR -A8JCUL). On landing at Hyderabad,
While they received baggage from the conveyor belt, they were surprised on seeing the condition of Baggage, It was damaged and has patches like someone threw clay on it.
When they rushed to indigo helping hands of Vijay Kumar Sharma and Benny they received reply "Indigo couldn't do anything Even though it was a clear mistake and improper handling of baggage". After having further discussion he said “This cannot be repaired but he can offer 500 rs voucher which can be used on indigo site for any of future bookings” .Wow really?
First of all the damage was beyond 500 rs, they almost ruined a 3800 Rs 6 Month old American tourist bag .
My friends obviously were not interested in travelling to indigo anymore but because they thought if nothing lets even have something for this damage so they asked for cash payment of 500 rs which indigo denied. What kind of solution is offering 500 rs voucher to travel again with indigo?
You are making business out of people's loss. Is this some kind of promotional offer .Are you kidding me? BY this logic do tamper all bags intentionally and then offer 500 rs voucher to customers so they have to come back to indigo.
You want to encash on customer’s loss and offering a discount coupon of 500 rs which they can only use on indigo site if they plan to travel in next 6 months. This was the biggest joke I ever heard in customer relationship.
NO doubt Indigo is sinking and soon customers will treat this as another Air India.
I had same issue 2 years back with Air India and after 1 hour argument they reimburse me 500 rs as cash, But I must say Indigo is worse than even Air India.
While they received baggage from the conveyor belt, they were surprised on seeing the condition of Baggage, It was damaged and has patches like someone threw clay on it.
When they rushed to indigo helping hands of Vijay Kumar Sharma and Benny they received reply "Indigo couldn't do anything Even though it was a clear mistake and improper handling of baggage". After having further discussion he said “This cannot be repaired but he can offer 500 rs voucher which can be used on indigo site for any of future bookings” .Wow really?
First of all the damage was beyond 500 rs, they almost ruined a 3800 Rs 6 Month old American tourist bag .
My friends obviously were not interested in travelling to indigo anymore but because they thought if nothing lets even have something for this damage so they asked for cash payment of 500 rs which indigo denied. What kind of solution is offering 500 rs voucher to travel again with indigo?
You are making business out of people's loss. Is this some kind of promotional offer .Are you kidding me? BY this logic do tamper all bags intentionally and then offer 500 rs voucher to customers so they have to come back to indigo.
You want to encash on customer’s loss and offering a discount coupon of 500 rs which they can only use on indigo site if they plan to travel in next 6 months. This was the biggest joke I ever heard in customer relationship.
NO doubt Indigo is sinking and soon customers will treat this as another Air India.
I had same issue 2 years back with Air India and after 1 hour argument they reimburse me 500 rs as cash, But I must say Indigo is worse than even Air India.
IndiGo Customer Care's response, Aug 29, 2018
Verified Support
IndiGo Customer Care's response, Aug 29, 2018
Verified Support
Hi Supriya,
Firstly, apologize for addressing you by the wrong name. Further, we have responded to you on the previous post.
Regards,
IndiGo Team
Firstly, apologize for addressing you by the wrong name. Further, we have responded to you on the previous post.
Regards,
IndiGo Team
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