[Resolved]  Indigo Airlines — delhi airport staff was totally unsupportive

We had to travel from delhi to port blair on 8th sept 2018. My flight departure time was 04:50. We were 8 persons (2 family with small kids). We reached airport at 3:30 a. M. We had online boarding pass.. We were travelling first time by flight. We asked from two staff members of indigo where to go (Indicating that we are having online boarding pass). They told us to stand in line. Then one of your staff came and told us to stand in front of another counter.. There also we asked the same. The staff person told us to stand in queue only.. When our turn came they told us that we are late. It was 4:05.. Then they asked to go to another counter. He said that he cannot take the luggage now.. We requested many times.. But he denied. And told us that one of you can remain here with luggage, he will send him with luggage in next flight. We had to take the decision and just ran n board the flight. Our family member who remain at delhi airport reached next day as no flight was available on the same day. It was horrible experience to leave one member at airport.
We went to port blair for a trip. You can understand what happens when we are without luggage on an island with a 3year old kid. Your staff should make aware the right way to the travellers. At port blair staff was supportive.. They were completely guiding us where to go.
Moreover we also have to pay the charges for the next flight which is very wrong as it's the mistake of your staff that they didn't even tell the right way. It was very pathetic experience.
Kindly refund our money and change our view towards indigo.