[Resolved]  Indigo Airlines — excess baggage fees error

Address:

Hyderabad, Andhra Pradesh

This is with regards to PNR # LB4V4Y (Hyd - Goa). I was charged an excess baggage fees of 6KG extra even though I had an international connection with Qatar Airways - and for my laptop bag. (I had one check in within weight limit (13.7 KG) and one carry on (6.9 KG) and one laptop bag (6 KG - due to two laptops). During this visit I was travelling around many states in India through Indigo and no one else charged me an excess fee other than the lady in Hyderabad. The Supervisor was so rude that she used words like "Dont care" even though I was polite and trying to explain her the situation. I was travelling with my Client who was an American and even she was not happy with the level of language the lady in the counter was talking.

Other PNR's that did not charge me any excess fees for laptop bag are below: TES68P - Delhi to pune and Pune to Hyd / LGVSMJ - Goa to Blr . The staff of other locations was very polite and happy.

In Hyd I was told that card was not working and they insisted me to pay by cash (Receipt attached). I am very upset and not sure why only in Hyderabad they charged me for my Laptop bag Inspite of mentioning them that the weight is due to 2 laptops. I do travel a lot and never came across a situation where you check my laptop baggage weight and Hyderabad was the only location I saw this happening.

As a principle, even though the amount is small, I do not appreciate mis-behavior and non compliant leading to fraud. I will take this up if you do not provide me an immediate refund of Rs. 2400/-. Kindly let me know how you will transfer this fund to me.

My email is [protected]@gmail.com and Phone # +[protected]. Will wait for a positive response from your end.

Regards
Narayanan Vijith Manghat