[Resolved]  Indigo Airlines — failed transaction, refund not done

I am sanatan panigrahi. I am writing this email to inform you about a failed transaction that happened two days ago, on 27th september. The amount deducted from my account is rs.3300/-. I didn't receive any refund till now.
The booking was in my name mr. Sanatan panigrahi. I was trying to book my return ticket from bhubaneswar to kochi. When transaction failed for the first time, an amount of rs. 3300/- was deducted and i called the customer care of indigo. He told me to book again since the booking was not successful. So i tried to book again. But surprisingly the price for the same ticket was raised to rs. 4028/-. I had no choice but to book the ticket. This time the booking was successful.
Below i'm providing you with the information about the failed transaction.
Order # - q2fklw8q1uyjgaygkxehuw
Ccavenue reference #[protected]
Order date - 27/09/2018 16:13:26
I had got the above information through a mail from [protected]@ccavenue.com.

Billing details

Customer: mr sanatan panigrahi | [protected]@gmail.com |[protected]
Address:, in,.in
Customer ip: 137.97.160.187
Pay mode: debit card - mastercard debit card
Bank ref #: 897087

Order amount: inr 3300.00

Net payable: inr 3300.00

Kindly look in to the matter and solve the issue. Hope you will help me resolve the issue and get the amount of rs. 3300/- refunded.