Indigo Airlines — Flight Cancelled, Passengers Harassed & Coughed up to extra 30000, and not even refunded in full

Address:

Gurgoan

On the 25th September 2021 we had booked a ticket though Make My Trip for Kolkata to Delhi but via Varanasi for 25th October 2021 - for 5 people who was accompanying me for my Liver Cirrhosis treatment to get me listed to DDLT listing & undergo further evaluation, but i had to reach AIIMS by 11 am by the 25th of October 2021, so although the flight was booked through make my trip but I called up the Airline directly asking them to change the flight to 24th October 2021 but with a direct flight from Kolkata to Delhi on the 28th Sept 2021, for the change we had had again pay more than 17000/- for 5 people. But the Airline people divided the ticket into 2 PNR, the First PNR (IndiGo Itinerary DLR19G, was for 3 Passengers, Namely Mr. Soumen Das, Raju Sarkar & Mr. Dipankar Ghosh) & the 2nd PNR (Your IndiGo Itinerary WWVHNQ, Passenger Namely Mr. Abir Mondal & Mr. Bijoy Mondal). Both the PNR was on the same flight 24th Oct 2021, flight number 6E 2521, DEPT TIME 6:05 AM. But when we reached the Airport at 4:00 AM, while accessing the boarding pass, we learnt that at around 2:45AM someone by the name TA (Travel Agent) called & cancelled the PNR (IndiGo Itinerary DLR19G, was for 3 Passengers, Namely Mr. Soumen Das, Raju Sarkar & Mr. Dipankar Ghosh), which we were completely unaware. And when we enquired with make my trip (according to them the flight was Directly cancelled with Airline). None o[censored]s called Make My Trip or Indigo to cancel the flight. Moreover, when we were 5 members why would we cancel the tickets for 3 Passengers & not 5 passengers (When we did the change we did make change for 5 passengers) and if we had known about the cancellation why would all 5 Passengers would arrive at the Airport at the same time.And since we had to travel the 3 passengers had to instantly book again tickets each paying near to 10, 000/- each & fly to Delhi in the next flight. Moreover according to Make My Trip & Indigo the deduction amount for cancellation is 17, 226.00. Dont you think this is completely il-logical what happened with us. Nobody both from Make My Trip & Indigo helped to figure out what exactly happened. When we talk with Indigo Helpline they say it has been cancelled by our Travel Agency & when we ask Make my trip they either say we cancelled it or it was Directly Cancelled With the Airlines.