[Resolved]  Indigo Airlines — fraud cancellation in indigo

I had booked a flight through goibibo for bangalore to kolkata today at 12.40 pm. The pnr no. Of the ticket is x i m i j r

I got a mail by sms on my registered email id and also by sms to my
Number that my contact details for this pnr have been changed at ~11.30 pm (22nd nov). I checked this message at 3 am (23rd nov) and then contacted the customer care immediately as suggested by the sms.
On contacting your customer care i came to know that someone has impersonated and cancelled this ticket from the indigo website.

I do not understand how the correct vetting was not done by indigo before cancellation of the thicket. I am going through mental anxiety for the same.
Even after informing your customer care executive that this is a fraud, they did not reverse the cancellation and insisted on making a new reservation
On.

Request you to pick up this complaint on priority and investigate this further.

I have already reported this to police, indigo and goibibo.
This complaint is to remind you indigo that the fraud has happened in the indigo website, and indigo is a party to this. They should file a police complaint on their own and do investigation instead of passing on the blame.

I came across a similar complaint last year in this forum, what has happened to that complaint. Why indigo says this type of fraud had not taken place before when it clearly has

Pnr no – chqwya
https://www.consumercomplaints.inindigo-airlines-ticket-got-cancelled-without-my-knowledge-c2074786