[Resolved] Indigo Airlines — indigo airlines

[Resolved] Indigo Airlines — indigo airlines

M ManishaGianani from Ahmedabad, Gujarat

I was having a flight from delhi to kathmandu on 8th ocotber, 2018. Somehow i forgot my passport at my home (Ahmedabad), but i had aadhar card and license issued by indian govt. I was not allowed to board the flight, i even i got a letter from indian embassy asking airlines to allow the immigration, it was rejected. I didn't get the refund, also i have return ticket on 14th october, 2018. I want the refund of it. But when i apply for cancellation, they are refunding me zero rupees. I made all possible attempts, still i din get on board and not getting the refund. My pnr : mer4pj Flight1 6e-31 delhi to kathmandu Flight 2 6e-32 kathandu to delhi Was this information helpful? No (0) Yes (0)
Nov 20, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Oct 11, 2018 IndiGo Customer Care's response Hi Manisha, We wish to check this at our end. Please bear with us. We shall get back soon. Regards, IndiGo Team Verified Support Oct 12, 2018 IndiGo Customer Care's response Hi Manisha, We are sorry to hear about your experience. Please be informed that only Voter ID card or Passport is accepted to travel to Nepal. We understand your plans can change and just so we have a cancellation/rescheduling policy to take care of it. Cancellation can be done no later than 2 hours before the scheduled departure time with a charge of INR 3, 000 per passenger per flight and the balance will be refunded to the agency account which is used for making the reservation. Further, we would like to inform you that the applicable charges are designed to facilitate unusual circumstances as well. We sincerely hope that you will see this matter in the right spirit. Regards, IndiGo Team
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