Indigo Airlines — indigo denied to board the flight

Dear sir,

I, ranjeet singh had to board the flight from patna to bangalore at 11am. Flight 6e 339, booking reference u8c82v. I reported to the check in counter at 10:25 i still had 35 mins time to board the flight but the officials (Lady staff) said no. And told they will not allow me to board the flight. And i was forced to search for next flight and since it was an emergency to come to bangalore the same day i paid 10, 026 rupees extra for connecting flight (6e 787 and 6e 997). My question is if this is the case why this is followed strictly in patna and while coming via ranchi i saw at ranchi airport one person was boarded in flight 6e 997 25-30 mins before departure time, in one more scenario last year we are group of 3 people were traveling from delhi to bangalore one o[censored]s reached airport 15 mins before departure time and still airline official allowed him to board. It was an emergency and i had to reach to bangalore by evening, but because of their ignorance and unhelpful behavior had cost me lot. It was my hard income money and they simply took and when i beg for the refund but they didn't listen.
Now i want full refund with compensation.

Due to this unhelping nature particularly at patna airport lot of passengers are missing their flight. There are no proper communication like i saw in bangalore and ranchi.

Please support me in this issue.

Thanks and regards,
Ranjeet singh
Mail to : [protected]@gmail.com
Mob no - [protected]