[Resolved]  Indigo Airlines — intentionally charged for extra weight

I am a very frequent traveller of indigo and i always recommend my friends and relatives to travel by indigo, rather than other airlines. Today i got very horrible experience. I was traveling from bom to goi by 6e981 with pnr no. Kde1gm along with my nephew. For two tickets 15x2 kgs of check in luggage and 7x2 kgs of cabin luggage was relaxation as per rules. I was no cabin luggage as i am suffering from adhesive capsilities (Frozen shoulder) and my nephew was not so to carry luggage. At the check in counter, our total luggage was 40 kgs which includes cabin relaxation also. The booking assistant told i have to pay rs 4000/- for extra luggage. I told why so, we don't have any cabin luggage. I also requested her to allow me to split up the luggage. Though time was there, still she was hurrying up and i was compelled to pay the said amount. Initially she was asking for cash when i vividly denied that i am not having so much cash, then she brought the m/c to receive credit card payment. Now tell me why i was not allowed to split up the luggage and why extra amount is charged. Should it be expected from airlines like indigo who is making so much of world wide business. I therefore request you to kindly revert the same amounts to my account from which it is received. Waiting for your speedy action at the earliest. If no response received by a week, i shall put it in media for your filthy action. Prof b k pal, email [protected]@gmail.com and ph no. [protected].