[Resolved]  Indigo Airlines — looking for a refund

Address:

Chennai, Tamil Nadu

I had a horrible experience with gongigo flight service today. I had booked flight from delhi to chennai. Actual departure time was 9 45am and i was supposed to reach chennai by 12 noon. I had a connecting flight from chennai to cochin by 2 05 pm. I had enough time for transit. Goindigo flight got delayed due to foggy conditions and they themselves delayed it again unnecessarily saying that they needed time to start their engine. Even after they boarded all the passengers, they again toolk 45 mins to take off. Meanwhile, i had asked the customer care of delhi about my connecting flight (Goair) and they said dont worry that indigo will take care. Also i had asked the cabin crew inside the flight and she also said indigo will take care. They started the flight only after 11 45 pm and reached chennai by almost 2 30 pm, and after getting my check-in bag (Again that took too much time for the bag arrival), it was already 3 15 pm.

When i approached indigo office in chennai domestic airport, they said they can not do anything and asked me to book another flight which is after 7 30 pm. Pay was too higher and i had denied to pay. They were telling its not their mistake. I asked them was that my mistake? They were simply telling me that goto other airline goair and ask for the refund. I very well know it is not goair mistake and even i went and asked for the refund and their answer was even more rude.

I again went back and asked goindogo persons to meet their deputy manager, i was surprised by the answer that deputy managers went out for coffee and will be back only after 5 30pm.

One girl in the indigo counter said, sorry sir we cannot do anything..

I was in a situation like what to do, i even checked the prices for other flights and it was too higher for me to pay.

Finally i had dropped my plan to goto my hometown as it was already 5 pm and there is no point of waiting for a flight and paying again huge amount.

I went my room in chennai and had booked a bus (That was atleast affordable to me) to go home.

I will be really fighting with this case until i get all the refund and also the compensation for the time i have wasted for the worlds worts service goindogo!!

I am looking for a quick resolution in this regard..