Indigo Airlines — Loss due to flight delay and non provisions of medical help

Address:

Thane, Maharashtra, 421201

In the honourable consumer dispute redressal forum
Near kot naka
Thane maharastra

Complaint no ; /2017
Surendra kumar tripathi
E-601 laxmi park,
Thakurli, kanchangaon,
Distt; thane (Ms) 421201 complainant

Vs
Indigo, globe aviation limited,
Level - 5, tower - d, global business park,
M. G. Road, gurgaon, 122002 opposite party

1. The complainant had booked a flight no 6e 3175, with opposite party having their office at gurgaon and carrying on business all over india and other countries, from igi airport new delhi to mumbai vide pnr no vcn 6 mg on 2 dec 2016, copy of the itinerary is attached to the complaint as exhibit “a” to this complaint, the scheduled departure was 1300 hrs., further the complainant for onward journey to ernakulam had booked a connecting flight from mumbai to ernakulam by spice jet flight 163 vide pnr no vg8qte on 2 dec 2016. With departure time at 1635 hours. The purpose of journey was to attend the marriage of my sister’s grandson at guruvayur on 3rd dec at 0700 hrs and further planned to visit trivendrum, by train no 16344 vide pnr no.[protected] in 2ac, from trivendrum to madurai in train no 16724 vide pnr no [protected] in 2 ac from maduarai, to erode in train 16340 vide pnr no [protected] in 2 ac. And from (Renigunta) tirupati to kalyan in train no 16352 vide pnr no [protected] in 2 ac and back to kalyan for which rail reservation and hotel were booked and confirmed. The copy of the train booking is annexed to this complaint as exhibit “b”
2. All these rail reservation and hotel bookings had to be cancelled without refund due to flight delay and misconnection to get sg 163 as per schedule departure of spicejet flight from mumbai at 16.35 on 2 dec 2016. Since opposite party could not make any arrangement to reach complainant to mumbai before 1635 hours and thus the flight to cochin (Ernakulam) was missed.
3. On several requests to the agents of the opposite party has not made any arrangement in favour of the complainant to enable him to reach ernakulam on the same date and even later so that further schedule of journey could be completed and booking amount of railway and hotels could be saved.
4. The flight no 3175 of the opposite party was delayed for more than 6 hours and departed at 1800hrs on the date due to reasons best known to the opponents and therefore the complainant couldn’t reach ernakulam, and attend the marriage of my relative and further tour to trivandrum, madurai and tirupati could not be completed on which the complainant has lost significant amount, time and efforts.
5. The opposite party was informed by email for the inconvenience, but opposite party has done nothing in favour of the complainant except boarding complainant to mumbai by 6e 155 at night 2300 hrs for mumbai, where my wife being a co-passenger had to suffer lot of inconvenience for 14 hours stress, and was faint at airport at delhi and mumbai. The airport authority must provide clipping for the same. No medical aid was provided at new delhi or mumbai, where airport staff was available and watching the condition of my wife without putting any effort to either help me or call doctors.
6. The complainant has suffered heavy financial physical mental loss due to deficiency in service of the opposite party.
Prayer
The complainant most respectfully prays to honourable consumer dispute redressal forum at thane district.
1. To call for the necessary records from cctv installed at new delhi airport on the date 02/12/2016 and mumbai airport on 03/12/2016 to verify the facts of my statement
2. Direct the opposite party to pay damages of rs, 200, 000/- for deficiency in service, physical mental agony caused to my wife being co passenger.
3. Any other damage as may be deemed fit by the honorable forum in such matters

Complainant in person
Surendra kumar tripathi
E-601 laxmi park, thakurli
Kanchangaon, distt thane
421201 (Ms)