[Resolved]  Indigo Airlines — lost : wrist watch at dubai airport on 17 july 2018

Date: 13 august 2018

From:
Ria juneja
Apartment no. 712, marvel homes
Sector 61, noida - 201307, up, india

To:

1. Indigo airlines
Delhi/dubai

2. Dubai international airport
Lost & found department
Dubai

Subject: request for retrieving lost wrist watch (Authority letter)

Dear sir/ma’am,

I (Ria juneja) had gone to dubai with my twin sister (Rimpy juneja) on a vacation from 12 to 17 july 2018. While returning back from dubai at the dubai international airport on 17 july at say around 1600 hrs, during security check at the dubai international airport, i had taken off my wrist watch and, in a hurry, forgot to collect it after my security check.

I shall be grateful if the same could be handed over to the bearer of this authority letter from indigo airlines at dubai on my behalf. I could be updated on my mail id/cell no mentioned below.

Details are as under:

1. Wrist watch make: michael kors (Rose gold colour)
2. Passenger name: ms ria juneja
3. Co-passenger name: ms rimpy juneja
4. Visa details: tourist/single-short
5. Entry permit no: 87555194/2018/214 issued on 08 july 2018
6. Passport no: k0149221
7. Date of incident: 17 july 2018
8. Flight no: 6e 24 dated 17 july 2018 departing dubai for delhi at 1900 hrs
9. Pnr no: xbzigv
10. Ticket no: 869l05s-1
11. We stayed at hotel hilton garden inn, mall of the emirates
12. Warranty certificate: can be shared if required over whatsapp/mail
13. Complaint lodged with indigo airlines on 30 july 2018

This referee to dubai airport, lost & found team mail to me dated 10 aug 2018. ([protected]@dubaiairports. Ae)

Best regards,

(Ria juneja)

Mobile: +91 [protected] / [protected]
Mail id: [protected]@gmail.com / [protected]@gmail.com
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Sep 17, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2018
IndiGo Customer Care's response
Hi Ria,

We understand your concern and would like to inform you that the Dubai Airport Lost and Found Department have your Wristwatch. Please note that the same can be collected on your behalf by giving an authorisation letter with the description of the watch along with a copy of your boarding pass and passport. Further, you may contact the department at +[protected]/595.

Regards,
IndiGo Team
Aug 17, 2018
Updated by rakeshjuneja
Dear Indigo Team,

Many thanks for the update. Much appreciate your efforts!

We are getting the affidavit done and post countersigning by the UAE Embassy in India, will share it with a friend in Dubai to collect on our behalf.

Ria Juneja ([protected]@gmail.com / +91 [protected])
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