Indigo Airlines — mental, physical and emotional trauma caused by indigo incompetency.

Address:

411048

I was booked on indigo flight 407 for the 1st of aug 2019
Pnr no - njdhnd
6e-407-leaving pune at 11:00 am arriving bangalore at 12:30noon
I had a connecting flight from banglore to allahabad
At 1330 arriving allahabad at 4:10 1st aug 2019
I was on time-the flight left on time-the flight arrived on time.
However your incompetent indigo staff instead of taking me directly fro my flight which had landed on time to my connecting flight that was there when i arrived. Took me though the whole process of security check causing me to miss my important flight.
I at the age of 63 had to run to gate no 31 only to be cooly informed by your lady indigo staff that i — i had missed my flight. And i would have to wait 24 hours?? Where???
When i broke down as i was in a state of total shock and despair.
And my son made a call threatening to sue indigo, for their lack of communication in getting a passenger from one indigo flight to another.
One gentleman got me a connecting flight to ahmadabad - varanasi
I arrived in varanasi not knowing a soul there. I was shaking.
I was disturbed mentally, physically and emotionally.
My relatives from allahabad arranged a car from allahabad to varanasi along with two people to pick me up as i have stranded thanks to indigo.
I had an additional expense for this part of my journey
And i arrived in allahabad at 1 am on the morning of the 2nd of aug 2019
My family across the world were terrified.
I was terrified, i had to travel by road - all dark and empty in the middle of the night. All due to the incompetence of the indigo staff.
To reach my destination - which i was supposed to reach by 4 in the evening
What are you going to do about this?
Please do not just say you are sorry for this experience and you apologize.
That is not going to be sufficient for the ordeal you put me and my family though.
Waiting for a proper answer and action jean innis