[Resolved] Indigo Airlines — mishandling of baggage

[Resolved] Indigo Airlines — mishandling of baggage

K Kumarchaudharysanjay from Kolkata, West Bengal

To The Sir/Madam, I am a regular indigo passenger. I was traveling from guwahati to kolkata on 08/02/2018 on flight number 6E 596 at 1425 IST, seat number 9D seq number 104. I put duffel (blue color) bag in the check in baggage, but when i reached kolkata i couldn't find in the respective baggage belt. When I approached indigo customer service desk they informed me that my baggage was mistakenly sent to Bangkok. At that time it was around 2100 IST. They asked me to wait for a couple of hours and assured me that they will handed over my by 0325 IST ON 09/02/2018. I waited whole night at airport. I had no other option but to wait because all my essential belongings were there in the bag. I am a bank employee and have come to kolkata to attend my promotion exam and all my reading materials are there in my bag. But in the morning they asked me to leave and they will send my baggage to my hotel. They gave me an acknowledgement slip along with two phone numbers viz. [protected]/[protected]. I am very sorry to say that till now 15/02/2018 i have not receive my baggage. When ever i call, they give some irrelevant and bogus excuses, even some time they misbehave me accusing me that it was my fault. Please do the needful in this regard. Regards Sanjay kumar chaudhary [protected] [protected] +1 photos Was this information helpful? No (0) Yes (0)
Mar 22, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 17, 2018 IndiGo Customer Care's response Dear Mr. Chaudhary, Thank you for writing to us. We sincerely regret the inconvenience caused to you. As checked, our customer relations team is working on your concern. Kindly allow us some time and our team will get back to you at earliest. Regards, Team IndiGo Feb 20, 2018 Updated by Kumarchaudharysanjay Main SANJAY KUMAR CHAUDHARY INDIGO airline ka regular passenger hu.. Mera journey GUWAHATI SE KOLKATA INDIGO flight no-6E 596 PNR NO-I7MYGL dtt[protected] ko tha. Lekin mera flight 04.00 hours delay hone ke karan mera flight guwahati se lagbhag 1950 IST par take up hua. Jab main kolkata airport par pahucha to malum chala ki baggage belt no - 02 se milega lekin mera baggage belt no - 02 par aaya hi nhi to main kolkata airport Ke customer service par complaint kiya to kolkata customer service wale khabar liye to malum chala ki mera duffle baggage KOLKATA n bhej kar BANGKOK bhej diya gya hain. Tab hamase officer ne duffle baggage missing ka form bharaye aur bola gya ki aap wait kijiye aapka duffle baggage[protected] ko BANGKOK se KOLKATA next aane wali flight se 0325 IST se return aa jayega to maine waha par 0325 IST tak intajar kiya bhir bhi duffle baggage nhi aaya to bola gya ki aapka baggage aap jis hotel me stay karenge waha delivery kar denge. Lekin sham tak koi reply nhi aaya to main[protected] se[protected] tak diye gye no-[protected], , [protected], , [protected], , and customer care Gurgaon - [protected] par 50 se 100 times phone karte the to yahi reply aata tha ki aapka complaint kar li gyi hain aur abhi aapka duffle baggage trace ho rha hain.Mujhe es dairan financial, tension and mentally harassment se gujarana pda. Aur mera duffle baggage dtt[protected] ko lagbhag 2215 IST ko mila tab mera lock toda gya tha tab deliver karne aaya man se complain bhi kiya to usne pic lekar gya aur broken karke mera mobile ( SAMSUNG CORE) along with the sim and charger nikal liya gya tha. Ye sab galati to INDIGO SERVICE ka hain esliye mera mobile and charger ke liye compassion diya jaye jisase main apana mobile and charger purchase kar saku. Nhi to mujhe koi aur legal rules apanana padega. Sanjay kumar chaudhary Mob-[protected]/ [protected] kumarchaudhary.[protected]@gmail.com
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