[Resolved]  Indigo Airlines — missing luggage - unable to compensate

Address:

560069

Indigo airlines :

Considerable mishaps happens from indigo

Passenger from bangaluru traveled to bhubaneswar, which is is a connecting flight travelling from us to home town bhubaneswar.

With out notifying the passenger the luggage hold in bangalore airport and passenger being moved to destination of 14th jan.

With connecting to the customer support - they did not even entertained the call and asked us for writing out the email.

After multiple discussion with the customer support not less than 10 hours over phone they even asked for check the source airport for the luggage. With no other option found - we try to lodge police complain however from airport police station it was notified to security manager - bangalore when the action start to be taken.

Mean while we thought of such indecent fall in category of cheating, poor service, harassing the passenger.

What is the effort put by the passenger :
1. I my self have gone to airport on 18th (6 pm to night 1 am) to inquiry about the luggage with customer support but no answer.
2. On day 19th jan present in airport from morning 11 am till 7 pm) - when police intervened after 3 pm the customer support start acted upon. Seems the luggage found in delhi airport however passenger loose.

In bangalore : 2 days with luggage follow up
In bhubaneswar : 2 days stayed in hotel to collect the luggage from 14th jan.

Frequent travel - loose time, expenses and no compensation provided.

We have also no