Indigo Airlines — Money deduction

Dear sir, i have purchased an indigo airline ticket from amazon pay via cleartrip to travel on 7th may 2020 from kolkata to mumbai. But i could not travel on this date as the flight was cancelled due to covid-19 spread. Indigo airlines, instead of providing the full refund of the amount collected for the tickets, are providing a credit shell, valid up to one year, which is in clear violation of the civil aviation requirement of may 2008 issued by the dgca. But now i can't utilize my credit shell amout for other date., indigo said this is third party booking so the agent is help for you but the agent (Amazon cleartrip) did not any help me. Then again i booked a new ticket from indigo app on 21 may 2020 via my credit card but unfortunately my money is deducted but i did not get my ticket. So i kindly request you to do the necessary arrangement of my ticket from indigo airlines at your earliest possible convenience. Please note indigo pnr: ol2w3d passenger name: biplab banerjee