[Resolved]  Indigo Airlines — notice-cum-complaint-harassment and mental agony-payment of pecuniary loss

Address:

36/75-A, Giani Shankar Singh Marg, Garden Colony, 144003

Sir
I am a senior citizen and after my superannuation as Additional Director-cum-Joint Commissioner, Department of Local Govt, Punjab, I am Super A Category counsel for Local Govt Department Punjab in Supreme court and Punjab and Haryana High Court.
I purchased in advance four air ticket through a operator for our return journey from Kumbh Darshan & Darshan of Lord Kashi Vishwanath, Varanasi to Amritsar for 27th February 2019. My co travellers were my wife and my co-brother and his wife. My cobrother has also retired as Senior Supdtt of Police Punjab. Just before departure of flight from Varanasi when luggage was being loaded at around 11.15 AM and boarding was announced, news came in of closure of Amritsar airport for security reasons. The crue was requested that it would not be in the fitness of things for taking Amritsar bound passengers to Gauhati as the plane cannot board at Amritsar so we may be boarded in any other flight which may land near to Amritsar. Anothrer passengers also similarly requested but we were told that it is for airline to make arrangements and we may cooperate and sit coolly . The flight took off from Varanasi around 12.00 noon on 27.02.19.
When the flight landed at Gauhati I received a call from your company official sitting at Gauhati airport that we may immediately report at baggage collection site. We somehow rushed to said place where we were told that now u shall be going to Delhi and our luggage shall be dispatched by company itself. Soon we were handed over boarding passes and on reading it was noticed that we are being dispatched to Bombay by evening flight from where after 2-3 hour layoff we shall be again required to board another flight for delhi reaching at app. 1.30 AM on 28.02.19. I requested the supervisor that our regular medicines are in luggage and instead of harrassing us we may be straight way sent to delhi as flight of Indigo was scheduled at 5.20 PM.The supervisor and other officials showed their helplessness on the plea that they are bound by management order.The irony of harrassment didnot end as our request for atleast supply of coupens for meal were outrightly rejected. Hence from 11.00.AM on 27.02.19 when we boarded at Varanasi to our midnight landing at around 2.00 AM on 28.02.19 at Delhi we all were not given even a morsel of food for no fault o[censored]s.Above all at Mumbai our request to your Supervisor that news has come on television that govt has ordered opening of all closed airports, therefore, we may be taken to Amritsar by 5.00 AM flight on 28.02.19 from delhi or on any other flight was also rejected but without any tangible reason. The staff even turned down our request for arranging a taxi from Delhi to Amritsar despite telling that the Airline can face legal proceedings for deficient services and unfair trade practice. To cut short we had to face and suffer agony and shivering cold night of Delhi for no fault and the loss so suffered cannot be measured in any manner.
Finally at 3.30 AM in early hours of 28.02.119 we somehow arranged for Taxi, s to reach the designated place of departure of buses for Amritsar. We had to pay Rs 1000/- to taxiwalas and another amount of app. Rs1500/-was shelled on purchase of some eatables from airport lounge as two o[censored]s are type two diabtics and condition was deteriorating due to forced fasting. Finally at 3.40 AM on 28.02.19 we got a bus for only upto Jalandhar and Rs 8000/- were paid for purchase of tickets to M/s Indo Canadian Bus Service, the only available bus service available at odd hours. It is on record that we remained on board of your plane for journey from Varanasi to Delhi for 8 hours ( Varanasi to Gauhati, Gauhati to Mumbai and then from Mumbai to Delhi) plus 6 Hours of layoff at Airports without food and medicine. The loss we suferred is immense and cannot be assessed but for NOTICE purpose the claim has been assessed at Rs.One lac which also includes professional loss as I couldnot attend to my profession for two days.
I hope you shall seriously look into my genuine grievance and apart from taking effective measures to avert such inhuman treatment to other passengers especially the senior citizens, the claim amount paid within maximum period of 15 days to avoid litigation .
with regards

Yours sincerely,
Ashok Kumar Bazaz
Advocate
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[protected]@rediffmail.com