[Resolved]  Indigo Airlines — payment deducted, but ticket not issued

I made a booking ref: ber8qz on 3rd dec-2018. The amount rs 54171 got deducted from icici bank through net banking, transaction id: [protected]. But i got an error while the payment was transferring bank to payment gateway bill desk.

I called the indigo customer care, they informed may the payment is not received and asked me to contact the bank.

The bank informed me that the payment was successful and asked me to contact the biller.

Kindly let me know, when will get the deducted amount and i am afraid not to make another booking.
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Jan 11, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2018
IndiGo Customer Care's response
Hi,

We are sorry for the inconvenience you had faced while making the reservation with us. As checked, it was a pending transaction and refund will be credited to the same account within next 2 days. Further, please check your private message for details.

Regards,
Team IndiGo
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