[Resolved]  Indigo Airlines — regarding damage of my check-in luggage

Hi,

I have travelled from Hyderabad to Indore via Indigo airlines on 10/03/2019. Details: Flight - 6E 416 & PNR - MJK3XA. I had Glenfiddich Single Malt Scotch Whisky (12 years old Signature) which is of INR 6, 000 in the check-in luggage bag. They have marked it as Fragile at the Hyderabad airport. When i received my bag, I could get the smell of the Whisky & my bag seemed wet all over the place. So, I opened it & found that the bottle's external hard protection came off, the bottle's cap got broken and entire whisky got leaked. My clothes got wet & the Whisky is wasted. When I approached your representative over there, she was saying that if the bottle got broken or something, I can help you. It is your packing problem. Is that a joke?

I have packed it at my home & travelled for an hour to come to airport. Nothing has happened during this process. I opened the bag in front of your representative at Hyderabad airport & checked the packing over there. How come the packing problem arrived suddenly when you took care of the bottle? I have made sure that the bottle is surrounded by clothes on all sides so that there wouldn't be any leakage or damage if something touches it, which I have shown to the representative I spoke at Indore airport. The only way this thing could happen is of your carelessness which caused some luggage to fall on my bag which lead to the opening of the hard protection, breaking of the cap & the leakage. The worst part is your representative who brought the luggage didn't even inform me that there is some problem with your bag as It is entirely wet & smelly. Is this the customer service you are gonna provide? I travel regularly by Indigo airlines because i loved the service. With all these bad aspects of your service today, how come your representative say that it was my mistake in packing. It's such a costly whisky & my bag and clothes got damaged. Who is gonna pay for that? I'm not going to let it go as I'm a student and this much of amount matters a lot to me. This is the reason why I'm writing this mail to demand the damaged amount. I hope you at least repair the damage caused by your people ASAP. I have mailing you 100s of times & called you 10s of times at that time. Mails got replies that your inbox is full & your customer care guys say that mailing is the only option. Was that a joke? Just refund my money as soon as possible.