[Resolved]  Indigo Airlines — Regarding failed booking amount deducted but not refunded.

Address:	Kozhikode, Kerala, 673008
Website:	www.goindigi.in

I tried booking indigo airline DEL TO COIMBTORE on indigo mobile app on 19.11.15. using SBI Credit card. Amount was deducted by citrus pay( indigo partner), with Merchant Order Number f8e4b4b73454c7cb953a1d6d4e2d Citrus Order Number CTX[protected] Order Amount 24537.00 INR Transaction Date and Time Nov 19, 2015 11:01:45 AM but booking was not done. since then i have contacted customer care multiple times with multiple complaint PNR generated by them every time.initally they told me that my money will be refunded within 48 hrs. yesterday while talking with Mr vishnudutt and complaint PNR No. KERSJH, i was been told that citrus pay has not deducted any money so it will not be refunded. i here by request you to look in the matter and sort it out at the earliest because its already been 15 days, we are going through this mental harassment and i am not at all satisfied with the way they are dealing with problems of regular registered customers.