[Resolved]  Indigo Airlines — regarding refund of booking ticket

Address:

BAJAJ NAGAR, GANDHI NAGAR, JAIPUR, Jaipur, Rajasthan, 302015

Hey, this is poonam jatolia, i booked a ticket on indigo through goibibo from jaipur to bhubaneswar via hyderabad on 20 may 2019 and i have not received any confirmation mail or message regarding this booking and 13946 deducted from my account, only 640 amount is refunded by you on pnr-xlkntn (Hyderabad to bhubaneshwar) and pnr - udnzuv (Jaipur to hyderabad) is showing travelled on the app while i have not travelled on this booking. On what basis you refunded only 640. I reported earlier but there was no response from your side and this is very disappointing. So i kindly request to you that refund my money as soon as possible.
Flight on 15 june
Traveller name - sunita jatolia and kailash chandra jatolia
Flight from jaipur to bhubaneshwar via hyderabad
I have not received any confirmation mail or message regarding this booking even i have not received any message aur mail before departure. I have travelled many time in flight even they message atleast one day before departure they mentioned our booking details departing time and fight number also, but your side there is no information regarding this. This is totally your fault so please refund my full money back inr 13946.
If you talk about your cancellation policy so i agree with this but i[censored] messaged me atleast one day before departure then i cancelled my ticket that time but u have not informed so this time i do not agree with your cancellation policy and this is totally your fault.
As you said that pnr udnzuv that itinerary email confirmation was sent on the day of booking but i have not got any mail of this pnr number i can show you my mail as proof and there is no msg is sent by you on [protected]. This is totally your fault and i talked to your agent she said that there is no msg or mail is sent by you and you are saying that u sent a mail or msg. Kindly refund my amount inr13946.
Information of pdf showing below.
In this mail pnr is qbm7gl
Booked through irctc
Total fare 13280
Mail timing 20th may 2019 9:33am
And in your mail you wrote
Pnr udnzuv on 20th may at 11:58
And you have not inform us 6 hour prior departure
If we were missing the flight you have not even informed that you are departing
Refund my whole money otherwise we will report in other ways.