Indigo Airlines — Swiss Military Pen Purchased from the sky shop during Indigo Flight 6E 39

I have traveled with INDIGO several times and I am completely happy with the overall service offered compared to other Indian airlines.

On the 9th of May I traveled form Thiruvananthapuram to Dubai Flight Number 6E 39 with my wife Deepthi and two daughters Avantika and Ashreya ( Ticket Attached)

I purchased a Swiss Military Pen, A Passport Holder and a Vanity Organizer Pouch and didn't get the time to open it during the flight.

I opened these items when I reached home. To my utter shock and dismay I found the pen rusted!!! (Photos Attached) and the black pen cover had peeled off as well.

I did not expect such a experience from a reputed company like INDIGO at all and it has tarnished all the positiveness about your company.

This also made me wonder if INDIGO ever checks the quality of the inventory of the sky shop item on board.

I demand an immediate replacement of this pen and let me make it clear I do not want a refund, I WANT THE PEN TO REPLACED.

Awaiting immediate reply and action.

Ravi Nair
Divisional Head
Liberty Kawasaki
Dubai UAE
Post Box: 60759
Mobile:[protected]
Email: [protected]@gmail.com