[Resolved] Indigo Airlines — travel certificate
Msms.sarkar on Feb 18, 2018
Dear indigo authority,
This is to bring your kind notice that i have tried to fetch my travel certificate from your website on 11/02/2018. Since 11th feb, i have contacted your customer care representatives almost ten times to avail my travel certificate but they have informed me that my travel pnr does not exist in your data. On 11/02/18 they have filed a complaint (Complaint id: pjygxh) & suggested to wait 24-48 hours. After 48 hours, again i was suggested to mail you. Meanwhile your representatives from twitter also suggested me to contact you. On 13/02/18, i mailed you informing the matter but it is very unfortunate that i did not get any reply till now from your end. After that i contacted your customer care again, when they issued me a pnr (S7vp8l) & suggested me to pay 200/- rs for travel certificate on this pnr at airport. After paying the fees on 16/02/2018, i have contacted them & they assured me that they will send me travel certificate by 24-48 hours. Unfortunately, i did not get my travel certificate till now, & when i called them today morning, i was suggested to mail you. This is my benevolent request please issue me the same as the certificate is crucial in respect of my profession.
Airline pnr... Df2e3r
Passenger name... Md salman sarkar
Date of travel...08 october, 2015
Flight number...6e-353 [hyderabad (Hyd), india to kolkata (Ccu), india]
Flight time...6:15 hrs (Etd), 8:20 hrs (Eta)
I hope you would take required actions to safeguard your customer's interest.
Md. Salman sarkar
Complaint marked as Resolved Mar 22, 2018
[Feb 18, 2018] IndiGo customer support has been notified about the posted complaint.
Verified SupportIndiGo Customer Care's response, Feb 19, 2018
We regret to hear about your experience. As checked travel certificate has been mailed at the registered email ID.
Please check let us know in case any further assistance is required.
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