Indigo Airlines — worst airlines check in staff

Address:

New Delhi, Delhi

I am a journalist by profession want to inform you i m a privilege and loyal customer of jet airways and vistara. For the first time i was traveling to indigo i booked a flight with return journey to bangalore. I reached on check in counter at 8:55am my flight departure was at 9:35am. I asked with check in staff to check in they told me that gates are closed you cannot go i asked several times they wasted my 10 mins and said you cannot go i had to rescheduled my flight and to pay for another next flight. The staff you trained should not be greedy for incentives i seriously in my mind a very positive customer conscious image about indigo. But seriously when the person behind me in the queue who was travelling from dehradun to bangalore told me that you are allowed for the 9:35 flight if you want i got surprised that the airline like indigo do these trics to earn money. I m a common person with truly honest with my profession not able to think what to say. At the end i just want to say i will never ever book a flight with you again. Train your staff (Mainly the rows in h-04, h-05, h-07 check in counter at t1 d igi airport) not to be greedy, stop play these trics and stop gossiping while wasting the customers's time. You can even check on video recording how much they waste the time even they could easily made my boardingpass. They don't know the value of money we spent i could also raise my voice easliy but didn't do it as there mu be some diff between the humanity and insensitivity.