IndiGo — Broken baggage delayed flight and harassment and total pain

Address:	Gurgaon, Haryana, 122001
Website:	www.goindigo.com

I travelled by Indigo airlines on 07th Nov to Goa with my wife and infant daughter on PNR ZB9BMG and flight no.6E 341. First since traveling with infant they didn't allow me to do webcheckin.( I booked through make my trip), The flight was delayed but didn't get any information, we reached airport and made to wait for hours with infant. Then on landing in Goa, in night ( 09.30 pm) I found out my one of the suitcases( hard top expensive) is broken. I tried to talk to the ground staff they asked me to wait I waited for around hour with my infant kid and wife only to hear that they didn't even allow me to write an complaint as they said they have no policy and paper to even register my complaint?? They said they don't have any policy to rite complaint about broken baggage's( even if they are broken by them) and can write complaint only for misplaced baggage's, Totally hopeless and non courteous asking me to wait t with my small daughter and then coming back to tell this. This airlines is so arrogant, I was amazed worst experience of my life in 15 years of flying. On top of that didn't even receive a courtesy call from them. Was so disgusted that was booked back from Goa to Delhi on 13th with Indigo ( PNR B9T14D, by 6E 192) but cancelled it incurring big losses to book Vistara since didn't want to travel with this airlines again. They don't have the minimum courtesy to offer to there customers who are feeding them. I'm anyhow going to put a case in consumer court against them to get damage for my loss and the mental harassment me and family have gone through by flying them. I'm amazed that even their senior staff is not customer centric. I would request one and all to please never fly them, iam anyhow taking an oath to never fly them again., I'm a frequent traveller and fly 2-3 times a week for official work and took indigo at times but this experience has opened my eyes as to never use them.