Individual — Account Hacked - Union Bank of India, Versova Branch, Mumbai

Address:

Mumbai City, Maharashtra, 400058

Our joint account was hacked through multiple ATM transactions between 14th March and 15th March.We did not receive any notification or SMS alert on behalf of your bank...but we had gone to the bank for some other work..and by the by on checking the account we learnt of the account hacking.We immediately blocked our account..filed a written complaint with the bank..as well as informed the police in a written complaint.
The bank has provided us details of the ATM transactions which shows the location as Agra and they have asked us to file an FIR...which we will be doing as soon as possible.Apart from that, the bank has not done anything..no investigation...I want to learn the procedure to get my money bank since the bank failed in its service- of failing to alert me of the unauthorised transactions through SMS alert. I am copy-pastying the complaint that I filed with the bank on 15th March for the details.
Awaiting your earliest response,
Regards,
Dr.Brishti Khan

To,
The Bank Manager,
Union Bank of India,
Versova Branch,
Mumbai - 400058.

Subject : Complaint of Account being hacked.

Sir,
I, Javed Akhtar Khan, have a join account with my wife Brishti Khan in your bank. A/C no- [protected].Our account was hacked yesterday through multiple ATM transactions between 12 pm 14th March to 2 am 15 th March.
》 I would formally like to register my complaint of my account being hacked ;total loss amounting to Rs.50000/-
》There were 6 ATM transactions between 12 pm 14th March and 2 am 15 th March.
》The only Debit card linked to this account was with me all the while.
》Your bank FAILED TO SEND ME NOTIFICATIONS for the above mentioned fraudulent transactions.I visited the bank for some other purpose this morning and just happened to check my balance with the staff wherein I realised about the hacking.
》I would have not lost Rs 50000, had the bank sent me notifications on my mobile( for which I am registered) and we could have stopped the transactions after the very first one.Hence I gather the bank is duly responsible for the hacked transactions.
》I am in the process of filing an FIR with the police regarding the same.

Hope you investigate the matter earliest possible .