Individual — pending delivery

Address:

Elite P/1701, Lake shore Palava, Village Khoni, Dombivali East, Pin--421201

I am writing on behalf of ms. Kalpana kirtikunar sheth for pending delivery of my sbi credit card vide awb no — [protected] which was supposed to be delivered on 8th may as per attached screenshot taken from blue dart tracker, still not received at the below address:-

Elite p/1701,
Palava lake shore greens,
Village khoni,
Dombivali east,
Pin — 421201

I need to know the status of delivery or if can be picked up personally from dombivali collection depot..