Individual — Sbi buddy money failed but not returned

Address:274701
Website:sbi buddy

I used sbi buddy wallet on 01/07/2017 for my fee & amount deducted from my wallet n got this msg from sbi buddy too (Transaction successful! Rs. 755.75 has been paid to sbi mops for tid [protected]. Thank you for using state bank buddy.) but amount not received by merchant i paid them again from my other account. I launched complaints many time even mail sbi contact ceter but no refund till now. Kindly tell me what i do.
Whenever i called customer service they told me to contact directly on mail n in mail they ask always for compalint no. Where i have already told them the situations many times.

C k mishra
[protected]
[protected]@gmail.com
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On 6th December 2016 evening I use my debit card on Eswari stores Dindigul Rupees 1410 debited from my account but the merchant said that the money didn't credit their account.I gave a complaint to the IOB branch.Till the amount 1410 is not credit in my account .So please I request you to solve this problem. Thank you

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    Bhatni, Deoria, Uttar Pradesh
    India
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