Indraprastha Gas Limited — Complaint Regarding Non-Connection of Gas Pipeline despite Multiple requests and Reminders

Address: D 6 gali no.4 sadatpur extn

Website: www.igl.net

The Customer Service Manager
Indraprastha Gas Limited
Dear Sir/Madam,
I am writing to express my concern regarding the delay in providing the gas pipeline connection at my premises i.e. D-6, Gali No., Sadat Pur Extn, Karawal Nagar Delhi-90.
I had applied for two PNG (Piped Natural Gas) connections under Application/Customer ID Prem Wati at the above mentioned address. Despite completing all required formalities and making several follow-up calls/reminders on various occasions, the gas pipeline connection has still not been provided. I would like to bring to your notice that PNG connections have already been installed for several neighboring houses in my locality. However, my application remains unattended reason best known to the excavation/installation agency.
The details are as follows:
• Applicant Name: Prem Wati
• Customer/Application Number: B.P.No.[protected]
• Address: D-6, Gali No., West Sadat Pur Extn. Karawal Nagar Road, Delhi-90
• Contact Number: [protected]
• Date of Application: March-2026
I have repeatedly contacted your customer care team vide Service Request No. [protected] and to local representatives Supervisor Mr. Vikas (Mob-No.[protected]), but no concrete action has been taken so far. The prolonged delay is causing significant inconvenience to my family.
I request you to kindly investigate the matter and arrange for the installation/connection of the gas pipeline at the earliest. I would also appreciate receiving a written update regarding the status of my application and the expected timeline for completion.
I look forward to your immediate attention and resolution of this matter.
Thanking you.
Yours faithfully,
Premwati
B.P. No.[protected]
D-6, Gali No-4, West Sadatpur Extn,
Karawal Nagar Road, Delhi-110090.
Mob-[protected]
E-mail [protected]@gmail.com