Indraprastha Gas Limited [IGL] — cheated by igl agent - vikas kumar

Bp no. [protected]

This incident took place on 6th sept 2020.

I reside in 201, anand kunj, vikas puri. I've been having problems with the gas supply in my stove because of which i asked help from a legitimate igl gas reading agent - vikas kumar. He then called two of his known persons -
Sanjay nirankari [protected]
Ravinder singh [protected]

He assured me that they are good in their work and would help me with the needful, however, i was literally looted by the two. They came home and tried to mint as much money as possible by scaring me about the defaults in my stove & gas pipe. They unnecessarily changed my stove stands. They took out my new valves & replaced them with old ones they had brought with them. They also broke the steel cylindrical nob (Attached inside the plastic ones on the outside) that controls the amount of flame that reaches the stove. Earlier, there was a problem that the flame would shut inbetween when on sim while the plastic nob turned on. Now, they enlarged the sim hole on the steel nob and cut the difference between sim and high from inbetween, due to which the gas now only operates on high flame option. Also resulting in wastage of gas. They were also insisting on changing the gas pipe which i did not agree to. He took rs. 1, 650 from me.

The very next day i called sanjay nirankari and asked him to come and check his work, correct what's needed. He has been giving false promises for his visit and hasn't turned up as yet. It's been 8 days and i've called him many times, now he doesn't answer my call.

I will now spend another rs. 1200 to get the repair done for the damage the two representatives caused me with.

It is very very unfortunate how such cheaters operate in the name of such a huge respectable company - igl. They not only betray the consumers but also spoil the name of such a prestigious brand people trust. I really hope a correct action is taken against such crooks and they are stopped from cheating customers in the future.

Many thanks.
Best regards