[Resolved] Indraprastha Gas Limited [Igl] — Complaint against igl, delhi

4 Reviews
R.k. Puram, India

In reference to the subject mentioned above, it is to inform you that I had applied for a new gas connection for my govt. quarter H. No. H-367, Ground Floor, Sri Niwas Puri, New Delhi-110065 and the same was installed by the IGL team vide connection bearing no. (B.P. No.) [protected].
However, after some time it was observed that the flame was very much reduced. So, I registered complaints to the customer care for which I was provided complaints no. [protected] and [protected] but it was to no avail. The issued was not addressed at all. Once again, I contacted IGL Office technicians (Mr. Abhishek, Mr. Naval and Mr. Dilip) on phone no. 69400454/53 but I was informed that no such complaints are available in the records. How is it possible that the complaints registered and that too, many times have no record at all? I again, contacted the customer care several times however I was informed that due to some technical problem, the complaints are not being saved in the system.

Many days have passed and I have not yet been contacted by IGL. The problem is yet to be resolved. I believe, it is sheer negligence on the part of the officials who registered my complaints & the officials whose duty is to resolve such complaints.

I request you again to resolve the issue from your end.
If my problem/issue is not resolved within 3 days, I shall take this matter further at the appropriate levels.
Thank you.


Sunil Prajapati
House No. H-367,
Sriniwas Puri, New Delhi-65

Complaint marked as Resolved Mar 3, 2016
Complaints has been resolved. But they have charged Rs. 150 as Visit charge. So i am very unhappy. and they have charged a new connection Rs. 360/- but i have submitted DD for new connection. So please provide the right information in this regard. why they have charged extra.

Complaint Status

[Feb 19, 2016] Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0


In our organization DELHI PUBLIC SCHOOL, SECTOR 12, R. K. PURAM, New Delhi 110022, two hostels are running and consequently two commercial PNG connections are installed one at each hostel. These two connections are pertaining to Business Partner No [protected] and [protected] locating Boys Hostel and Girls Hostel respectively.

In the beginning correction factor for calculating net PNG consumption at each location was different and more than one. An instrument called VCS system is also installed just beside the PNG Meter at each location which specifically provides the Correction Factor.

Here we are observing that where consumption is more, billing is less and vice a verse where consumption is less billing is on higher side. In past complaint regarding this has been sent to the Technical Department of IGL, they inspected accordingly, but its consequence remained that correction factor at each location went on depicting one (unit) in later onward monthly billing. Ultimately discrepancies in monetary effect remained unchanged i.e. less consumption more billing and more consumption less billing.

It has been observed in billing that actual Meter Readings are not illustrated in the bill despite correction factor is one. It is universal truth that if correction factor is one then the difference between final and initial readings will be actual consumption. The role of VCS system in PNG is the same as that of CT Box(Current Transformer Bos) in Electricity consumption.

It is requested that kindly look into the matter seriously and resolve it as early as possible.

Thanking you,

Delhi Public School,
Sector 12, R. K. Puram
New Delhi 110022
Ph: 26171267, 26166793, 49115500

I have submitted new connection form alongwith cheque of₹ 1275 in Aug 2017 and I was allotted number [protected] . I was told that connection will be given after three months of cheque clearance.

To my surprise three times igpl rep came for inspection and possible route of connection to the kitchen of 1st, 2nd and third floor o[censored] 34, West Patel Nagar, New Delhi. All the times it was told that we will give connection within a week.

I am soory to say that the policy of igpl to give connection within 3 months after cheque clearance is failed.IIt is worst on the part of IGPL to loose faith of customer.

It is requested that if IGPL is unable to give connection they should apologize and refund the money to the customers.
Bhisham Oberoi's reply, Jul 2, 2018
There is no improvement in this case. Please let me know the reason for considerable delay. It clearly show you are going to give service after giving connection.
Even customer care is not able to give suitable reply. I don't know whether I should accept the delay till my life and forgo the the amount deposited.

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    Indraprastha Gas Limited [Igl] - Complaint against igl, delhi