Indraprastha Gas Limited [IGL] — deficiency in service/non release of png connection in spite of payment

Address:

IGL BHAWAN, PLOT NO.4, Community Centre, RK Puram, NEW DELHI-110022, New Delhi, Delhi, 201301

After their tech evaluation and visit of representative, i as well my other family members, have made payment to igl for 3 png connections for my 3 residential floors in aug 2015 under consumer bp no.[protected],[protected] and 7071. After my regular follow up, they asked me to apply for refund as due to some technical reasons (Not they are unable to provide connection. I, time and again wrote for connection but no response.
Now their representative is advising me and my neighbours. To apply again.

I am a senior citizen requiring png connection urgently. On my emails i get an auto generated reply for action soon but never attended. My latest service ticket is (Srv req no ([protected]). Request release of connection and releaf. Thanking you in anticipation, gp srivastava, i-10, sector 22, noida, u. P. 201301, mob-[protected]