Indraprastha Gas Limited [IGL] — delay in connection even after constant follow ups

Address:

A-148 RAJU PARK , KHANPUR, DEVLI ROAD, NEW DELHI-110062, New Delhi, Delhi

Dear sir,

I hope this email finds you in good health...!

I, gurbax singh, r/o a-148 raju park, khanpur, deoli road, new delhi - 110062, would like to inform you that i had made an application for the new igl connections in respect of bp numbers [protected], [protected], [protected] on 29.07.2018. Besides that a security deposit amounting to rs 275/- each for all the above referred bp numbers. Further it is informed that i have been paying all the monthly emi (S) as per the demands raised by you from time to time but unfortunately till date i have not been given the gas connection in relation to the aforesaid bp no (S).

Initially at the time of laying down the gas pipelines in our locality it was informed to us that the gas connections to two attached houses would be provided through a single pit hole. Even we were told that a single pit hole can distribute or provide 16 connections at a time. Accordingly a singly pit was dig in between the two houses i. E house a-148 (My house) & a-149 (My neighbour's house). But after few days when the pit hole was filled up the connection from the said line was solely provided to the residents of a-149. Later on it was brought to our knowledge that the residents of a-149 wanted us use an all together separate line.

In order to avoid the dispute we shared our concern with your customer support team at[protected] &[protected] & they responded quite positively and sent there officials on 01.11.2019 to dig a new pit besides the earlier pit hole to provide us the connection from the erstwhile line used for our neighbors. It was quite appreciable but unfortunately the resident (An old man) from our neighbor's house reacted aggresively an filled up the said pit hole denying your officials to give connections to us from the there line.

It is very disappointed. It is sole discretion of igl to provide the connection to its patrons. It may provide the connection by digging a new pit hole or from a line already used to provide the connections to others. I am only concerned with your service either you provide the same from the neigbour's line or dig a fresh hole. I do not want any sort of dispute with anyone. The whole locality is enjoying your service. We too have paid for it. Why the same has not been restored to us till date?.

In view of above i would like to request you to kindly look into the matter at the earliest.

Have a great day ahead...!

Kind regards,
Gurbax singh