Indraprastha Gas Limited [IGL] — Negligence from igl authority in activating my png connection

Ritesh Sanjay

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.iglonline.net/english/Default.aspx

My bp#[protected].
I have applied for png domestic connection through your online portal on 29th march 2017.
After a long wait of nearly 1.5 months, my document verification and cheque submission was carried out from igl authority.
After waiting for communicated eta of 21 days, i have not received any communication or status update against my bp#[protected].
Then i have followed up myself and after many aversions from igl authority (Mr. Suraj jha - mobile#[protected]) i finally get the installation done at my premises (A-114, panchvati apartments, b block, sector 62, noida).
Mr. Sanjay (Mobile#[protected]) who came for supervision has assured me that my connection will be activated by tomorrow (13th june 2017).
On 13th june 2017, my troubles started all over again as i have to do follow up several times with multiple persons including mr. Sanjay and with the technician who was scheduled to come for activation of my png connection.
Since 13th june and till today (15th june) i am hopelessly calling at various igl helpline numbers including control room number ([protected]) that i got from igl website, mr. Suraj jha ([protected]), mr. Sanjay (Supervisor) and the technician number ([protected]).
All the guys are behaving very unprofessionally and the technician number is switched off since yesterday.
I am still waiting for my png activation.
I do not know if this is the usual way of doing duty in igl but i want to know why the customer is being mentally harassed in such a way. I hope that my query will be acknowledged and properly responded unlike my continuous attempts to get the igl team do their allocated jobs. I mean how come mr. Suraj jha has no control over a technician who is making a fool of me as well his officer by averting the call and switching off his phone and is there an only single technician available in noida.

Please respond and address my concerns.

Harassed png customer
Bp#[protected]
Ritesh kumar sanjay
[protected]
A-114, panchvati apartments,
B-9/9, b-block,
Sector 62, noida

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Comments

Hemant Kundla

from Noida, Uttar Pradesh

There is no othere line for pvt cars only one line for comercial and pvt car we are suffring very badly there is one line for bus and three line for auto and one line for chapion

Sushil Kapasia

from Gurgaon, Haryana

Delay In new connection I am given my complaints several times in your Kasna G. Noida branch. No one came in my place to fitment. I submit my all documents & Payment more than 50days but still I am waiting for my connection and Kasna branch is not given any details to me. My BP no [protected]

Sushil Kapasia
B-121 Delta-1G.Noida

Deepika Dhamija

from New Delhi, Delhi

My IGL gas pipeline is not installed by the IGL company bit they are sending me the bill of gas. There record is showing that it is already installed. The BP no. is [protected]. I am unable to reach anyone who can help over this. Please suggest the resolution for the same customer care no is also unreachable.

Regards
SUMIT DHAMIJA
[protected]