Indraprastha Gas Limited [IGL] — Delay in new connection for 5 years

Address:

D-14A/22, Model Town - II, Delhi

My grandparents applied for new connection on 10th january' 2017. Connection number is [protected] in the name o[censored]SHA SOMANI, R/o D-14A/22, Model town - 2, Delhi. Pipeline & meter is installed but connection is not active.
I am calling on customer care number from 15 months but no action was taken. Then I started emailing to nodal officer since sep'21. (emails r attached). In response a person from IGL came to start the connection immediately & asked for 15000 Rs. I raised complaint for that to engineer named ABDUL QADERI mo no. [protected]. He took in conference with his senior and assured me for immediate resolution of my problem. But after that keeps me delaying in the name of diwali, IGT ban on construction, approval, labour, etc, etc.

Last month ABDUL gave me number of his senior BHUPINDER mo no. [protected]. Bhupinder told me that whithin 2 days connection will be done. Then same [censored] happens about approval, Holi, labour and from last week he is not picking my phone.
So this is very disgusting to wait for connection for 5 years, specially when this is for super senior citizens. All our neighbors have connections. Please give me reason for delay in my connection. AND I NEED CLEARIFICATION.

Saurabh Birla
[protected]