[Resolved]  Indraprastha Gas Limited [IGL] — Grievances regarding poor service of IGL representatives and contractors against TFT status pending in r/o your BP No. [protected]

Address: Indraprastha Gas Limited IGL Bhawan Plot No. 4, Community Centre Sector 9, R K Puram New Delhi - 110022 Phone : 91-11-46074607

Sir,
I would like to file a grievance against non issue of domestic gas connection. I am literally frustrated now, since I applied for IGL Gas pipeline connection in December 2019 for my house hold domestic use and handed over a cancelled cheque to the Representative. However even after constantly follow ups I didn't get any proper revert from any of your executive and everyone is trying to transfer their responsibility to another person and shared a multiple no's with me and ask me to connect with this person every time which is of no use as they always said we will do this by next week and the same sentence I have had by everyone since last more than two years.

I get only meter and pipe fitting in my home. But the supply had not been connected so for. The front side, right side, left side and rear side houses are connected to gas pipe line and using png, but only our building is left out since last so many months, without any reason. I complaint in customer care (Complaint No-[protected] dated 18 June 2022. I can't understand where the problem is and my TFT status is pending. If right now I am facing so many problems when the connection is not even installed, then what will happen when I will get some problems later, as I feel gas is emergency connection? I am very much disappointed by the IGL service. Request to do the needful immediately and connect the line to main line beneath my building and start supply to my house and oblige.

Thanks & Regards,
Applicant: - Narinder Kaur