Indraprastha Gas Limited [IGL] — Harassment during png connection restoration

Website:

iglonline.net

9th may 2017

Dear sir / madam,

The self is a customer of inderprastha gas limited (Igl) with bp no. [protected] in the name of praveen verma. It was disconnected temporarily on 22nd november 2013 for construction purposes.

I raised a request for restoration of the same connection on 7th april 2017 under the request number [protected] (As per the annexure #1) and the customer executives informed me that the service request would be completed within 5 working days.

Shocking…till 22nd april 2017, there was no visit of the technical team to execute the service request. Again, i called up to the customer care executive who understood the concern and escalate the service request and informed that it will be taken care within a day or two.

After 4 days, the team visited my house without any information when i was not available at home. I requested to them to visit the service site on very next day to complete the service request. The team leader agreed and returns back. The very next day didn’t come till 3rd of may 2017.

On 3rd may 2017, when i checked the status of the service request and to escalate the same, i found that the service request already closed as “completed” without attending the complaint. On the same day, i called up the customer care again for the same and requested to open the closed service request as it was not complete yet.

The customer care executive didn’t open the closed request; even he opened a new service request, # [protected] (As per annexure#2). I specially mention that the teams need to call me before they visit the premises on my registered mobile number.

But igl is igl……. No one bother whether the customer is available at home or not, the team visited the premises on 6th may 2017 without any information. Since i was not at home that time, the team lead mr. Saurabh talked me over his mobile number [protected] and we both agreed that the team would come back on next day, 7th may 2017 at 10 am to complete the service request.

The team didn’t turn-up on next day till 11:30am, and then i called mr. Saurabh. He talked me very badly and replied that the work would not be completed now as the team had already visited your premised yesterday. Shocked to listen this reply from the person who promised to come back a day before. There was hot discussion with him, but he didn’t ready to come back. I asked him to provide his senior’s number. Initially he tried to avoid, but after a long discussion, he provided me the number of mr. Shashi kant (#[protected]).

I called mr. Shashi kant…. Who seems to be very polite and customer friendly. He patiently listen my concerns and apologized for the way saurabh behavior. Request me to wait for 10 minutes and he would come back after discussion with saurabh. He kept his promised and called back me after 15 minutes to state that the team will visit on the same day, 7th may 2017, at 4 o’clock to execute the request.

The team didn’t turn up till 5:30 pm and another person, named shahruf (#[protected] and #[protected]) visited my premises to check the restoration demography. He informed that the team couldn’t visit as the machine was out-of-order few minutes back. As i was out of station with my family on 8th may 2017 to attend some urgent work, i informed the same to shahruf and he promised that his team will park the rickshaw of implements on 8th may 2017 by 7 o’clock and the team will execute the work on 9th may 2017 early morning.

Real turn-up in the story now….

Shahruf and his team didn’t turn-up on 8th may 2017 as well as 9th may 2017 as promised by him. I called him at 10:57 am to check whether he is coming with his team or not. He picked the phone and assured me that the team is on the way. Since they are coming far away and due to traffic, they would reach in next 30-45 minutes…. (Great assurance…….. Sweet words to simple customer….)

I was waiting till 12:37 pm….. Then i called again to mr. Shahruf……he didn’t pick my call…i tried a number of times….. But….. He didn’t respond….
Then i tried to reach mr. Shahsi kant….. Surprisingly…. He didn’t pick the phone…. I continuously calling him for 2 hours……he didn’t pick the phone. He messages me that “i’m busy at the moment. Please text me”…. I text him “would you please send me the mobile number of ms. Nidhi, the customer care in charge”…. He didn’t bother to reply me.

I called him again and again….. He replied via message again….”i apologies for this. M in meeting. Surely i’ll call u when free”…. After this message….. I was waiting till the time writing the mails at 12:54 am on 10th may 2017……. Mr. Shahsi kant didn’t bother to talk to me.

The above instance is pure customer harassment mentally and physically as well. The responsible person like mr. Shashi kant and shahruf, both communicate fake words again and again. This is ridiculous after so much of mental harassment still i am standing on a same position, what kind of service is this? I request to take suitable actions against the contractor of igl. I am very much dissatisfied with igl services.

Praveen kumar verma
3/1171, vasumdhara
Ghaziabad
Mob# [protected]


Annexure #1
Dear customer,
B p no. : [protected]
Mobile no.: [protected]
Email id. : [protected]@gmail.com
Address.: 1171 grd floor sector 3 vasundhara
Ghaziabad 201010
Your service request no [protected] is created at date/time '07.04.2017 12:42:41 india' for type of complaint/service 'restoration with device installed' has been registered and will be attended by days/hrs 17.04.2017 00:00:00 india.
The applicable charges are hosted at our website http://www.iglonline.net/PayableServiceCharges.aspx. if you find any discrepancies in logging of service, kindly call customer care no.[protected] immediately on receipt of this email.
For any assistance, contact us at:
Customer care no.[protected]
Best wishes,
Team igl
Our 24x7 emergency nos. Are 155216 or[protected]Only for the purpose of any leakage/fire/digging activity)

Website : www.iglonline.net

—

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Email are solely those of the author and may not necessarily reflect

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Annexure #2
Dear customer,
B p no. : [protected]
Mobile no.: [protected]
Email id. : [protected]@gmail.com
Address.: 1171 grd floor sector 3 vasundhara
Ghaziabad 201010
Your service request no [protected] is created at date/time '03.05.2017 09:51:45 india' for type of complaint/service 'restoration with device installed' has been registered and will be attended by days/hrs 10.05.2017 00:00:00 india.
The applicable charges are hosted at our website http://www.iglonline.net/PayableServiceCharges.aspx. if you find any discrepancies in logging of service, kindly call customer care no.[protected] immediately on receipt of this email.
For any assistance, contact us at:
Customer care no.[protected]
Best wishes,
Team igl
Our 24x7 emergency nos. Are 155216 or[protected]Only for the purpose of any leakage/fire/digging activity)

Website : www.iglonline.net

—

Disclaimer:

The contents of this e-mail and any attachment (S) are confidential

And intended for the named recipient (S) only. It shall not attach any

Liability on igl or its affiliates. Anyviews or opinions presented in this

Email are solely those of the author and may not necessarily reflect

The opinions of igl or its affiliates. Any form of reproduction,

Dissemination, copying, disclosure, modification, distribution and /

Or publication of this message without the prior written consent of

The author of this e-mail is strictly prohibited. If you have received

This email in error please delete it and notify the sender immediately.

Before opening any mail and attachments please check them for

Viruses and defect.

Thanks & regards
Praveen kumar verma