Indraprastha Gas Limited [IGL] — incorrect billing on the basis of wrong meter resding

Address:

F-711, Prateek Edifice, Sector 107, Noida

Dear sirs

Bp no: [protected]

The above png connection is installed in the name of anuradha mehra & bharat ram mehra at flat no f-711, prateek edifice, sector 107, noida, district gautam budh nagar, u. P.

In connection with above, we shall like to bring the following facts to your kind attention:

1. The above connection was activated on 8th november, 2019 and all the documents pertaining to kyc were submitted to your noida office by the undersigned personally on 7th november, 2019.

2. Before completing kyc formalities on 7th november, 2019, your noida office insisted upon seeing the picture of the meter installed in the flat. On that day itself, the undersigned arranged the picture of the meter on his whatsap and showed the same to your officials sitting in noida office. Based on this picture of the meter, the kyc documents were accepted and orders for activation of connection were issued to the vendor/ contractors.

3. As is evident from the picture of the meter, it showed a reading of 502 units as on 7th november, 2019 which clearly implies that the meter had already been used earlier before its installation in our flat. A copy of the picture of the meter as at 7th november, 2019 is attached herewith for your kind perusal.

4. Needless to mention, the picture of the meter as taken on 7th november, 2019 is still stored and available on our mobile number.

5. It is a matter of fact that the flat remained functional for only two days from 8th november, 2019 till 16th january, 2020 when the first bill was generated..

6. To our utter surprise, we found that when the first bill was generated on 17th march, 2020, it showed the initial reading of 0.090 instead of 502 units and closing units at 504 units. Thus, in the process it generated bill for 504 inits instead of 2 units. The fact that the flat was virtually closed during this period is evident from the electricity bills for this period.

7. We lodged a complaint with igl through online portal on 22.06.2020 vide service request no [protected] for correction of the bill and i received an sms as well as an email on 23rd june, 2020 that the complaint has been resolved, but we regret to inform you that nothing has been done so far.

I registered two service requests with the number [protected] and [protected] and the problem remained unresolved although they sent sms that the problem has been resolved. I sent an email to customer care on 26th june, 2020 and no reply has been received so far.

In view of above, we once again request you to please correct the bill which has been wrongly generated on the basis of initial reading of 0.090 units whereas the same was 502 units.

A copy of the picture of the meter as on 07.11.2019 when kyc documents were accepted is attached herewith for your kind perusal.

Thanks
Anuradha mehra & bharat ram mehra