[Resolved] Indraprastha Gas Limited [Igl] — incorrect meter image attached in bill
New Delhi, Delhi, India
My bp number for png gas - [protected]
We have recieved a bill with incorrect meter reading even the meter snapshot shown in the bill was not belong to us. Even the meter number showing in the bill its shoes different. We have never crossed 25 in 2 months but this time they have shown that we have consumed 58 units of gas.
How such foolish mistake done by igl.
Our meter reading as on 05/aug/2017 is 930 and the meter reading in the bill as on 15. July.2017 showing 968.
We have not crossed 930 as on 05/aug/2017, then how the meter snapshot showed 968 in our bill (Someone else snapshot attached in our bill). Our meter number is 2009871. Where as in the bill it was shown - 3935361.
When we called customer care, they are saying we have to go to the central office, it has not been rectified here. They are just making harasments to the customer.
They are doing mistakes and we will fill those mistakes and we will get trouble for the same.
Very bad experience, can anybody is having escalation matrix of igl png delhi email id's or phone numbers. Where i can go for escalation.
Complaint marked as Resolved Apr 23, 2018
Thanks for the resolution of my complaint.
[Aug 07, 2017] Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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