Indraprastha Gas Limited [IGL] — incorrect meter number and reading

Hello sir/mam,

Our bp no is : [protected]

We have raised a complaint with request no : [protected] for improper meter reading due to which our bill has suddenly increased manifold. We noticed that the meter number on the bills does not match with the meter installed at our home due to which we were paying for a bill which does not belong to us since january'19 when this meter was installed. We inquired into this and found that the meter reading in itself is very higher than normal and where on a average basis we are consuming 30 units for a 57 days period the current bill has shown an exceptionally high consumption of 137 units for 57 days. This could be a result of a faulty meter because we have consumed the units fairly normal.

We have even called up the representatives several times but it was of no help and they thing that matter is trivial and hence no response. There were several visits of representatives to our home to take pictures of the meter but still our request has been closed without resolution. This fault is from igl side so why are we forced to pay what does not belong to us. Please help, waiting for a solution at the earliest.

Please check our meter it is showing faulty reading also please provide us an updated bill that belong to us.

Thanks,
Utkarsh