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Indraprastha Gas Limited [IGL] — lead no.[protected], bp no.[protected] - refund not being paid

I had paid booking amount of rs.600/- in may, 2016 for a png connection at my residence ea-1/11, first floor, inderpuri, new delhi-110012. After repeated requests on phone & by e. Mail, i was told after about three months that it was not feasible to give us connection. Thereafter i called several times on your customer care phone nos. As well as written e. Mails. But every time i was sent an e. Mail saying that "your complaint would be attended within a week". And every time that was the only action taken by your customer relations officers. But surprisingly i got an e. Mail on 6th december, 2017, as follows:

"dear customer,

Lead no. : [protected], mobile no. : [protected]

Email id : [protected]@yahoo.com

In reference to your request for new png connection at your premises, we would like to inform that registration amount of rs. 000000 has been refunded to your bank a/c no. [protected] ifsc code bank name on dated 06.12.2017 13:10:12 india through neft. You are kindly requested to check with your bank.

For any assistance, contact us at:

Customer care no.[protected]

Best wishes,

Team igl

Our 24x7 emergency nos. Are 155216 or[protected]Only for the purpose of any leakage/fire/digging activity)

Important: this is an automatically generated message - do not reply to this email."

Please note that a sum of rs.000000/- has been refunded to me.
In view of the above position, kindly advise me which form is to be filled to get my own money given as bkg amount.
Thanks,
Tarsem lata kapoor
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Mar 18, 2018

Complaint Status

Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
Mar 18, 2018
Updated by RM Kapoor
Indraprastha Gas Limited [IGL] — lead no.[protected], bp no.[protected] - refund not being paid

1 Review
RM Kapoor on Mar 18, 2018 Mark as Resolved

I had paid booking amount of Rs.6000/- in May, 2016 for a png connection at my residence EA-1/11, First Floor, Inderpuri, New Delhi-110012. After repeated requests on phone & by e.mail, I was told after about three months that it was not feasible to give us connection. Thereafter I called several times on your Customer Care phone Nos. as well as written e.mails. But every time I was sent an e.mail saying that "your complaint would be attended within a week". And every time that was the only action taken by your Customer Relations Officers. But surprisingly I got an e.mail on 6th December, 2017, as follows:

"Dear Customer,

Lead No. : [protected], Mobile No. : [protected]

email id : [protected]@yahoo.com

In reference to your request for new PNG connection at your premises, we would like to inform that registration amount of Rs. 000000 has been refunded to your Bank A/c no. [protected] IFSC Code Bank Name on dated 06.12.2017 13:10:12 INDIA through NEFT. You are kindly requested to check with your Bank.

For any assistance, contact us at:

Customer care no.[protected]

Best wishes,

Team IGL

Our 24X7 Emergency nos. are 155216 or[protected]only for the purpose of any Leakage/Fire/Digging activity)

IMPORTANT: This is an automatically generated message - Do not reply to this email."

PLEASE NOTE THAT A SUM OF Rs.000000/- has been refunded to me.
In view of the above position, kindly advise me which form is to be filled to get my own money given as bkg amount, i.e. Rs.6000/-.
Thanks,
Tarsem Lata Kapoor
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    Indraprastha Gas Limited [IGL]
    Customer Care Service
    Customer satisfaction rating
    14%
    Complaints
    1191
    Pending
    0
    Resolved
    165
    Indraprastha Gas Limited [IGL] Phone
    +91 11 4607 4607
    Indraprastha Gas Limited [IGL] Address
    IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram, New Delhi, Delhi, India - 110022
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