Indraprastha Gas Limited [IGL] — Long Delay in PNG installation & Activation

Address:

A34, DDA Flats, Munirka, New Delhi

Hi There,
I had applied for new PNG connection on 5th Sept'2022 along with paid connection & security deposits for my home in Munirka DDA Flats, New Delhi.

However, without site survey they blindly gave me upto 90 days timeline for feasibility check site survey for new pipeline intallation, wherein there is already existing active connections are in my building and it just required 5m of pipe installation (between existing line and my kitchen).

Since then, no one called or visited for site survey and now the installation team (Mr. Manveer @ [protected]) directly came on 25th Nov'22 (AFTER 81 Days) and completed the new 5-meter pipeline installation within 30 minutes and asked for tip money?

Further, I told them to first complete the installation, so he told that other team will come in 1-2 days to activate the connection (after he submit the installation report) and went away.

However, this guy Manveer didn't submit my installation report in office for next over a week, (because he didn't get tip from me)!!

Now since then I am following with the IPL call centre and waiting for the PNG connection for activation.

THIS IS PATHETIC Service Experience from IGL, as they have lingered this small 1-hour installation job for over 3 MONTHS and I am still waiting for installation team to activate my connection!!!, which has costed me addition Rs. 3000 to refill 3 LPG cylinders in past 100 Days.

Please Escalate the IGL higher authorities to see how slow and money driven installation team they have.

Dissatisfied Customer